FAQs

Welcome to one of the Lone Star State’s most iconic high school traditions! Learn more about the Texas tradition.

We know the choices can feel overwhelming! Start by deciding if you’d like to purchase a ready-to-ship design from our Classic Collection or build your own fully custom mum or garter. Our team is always happy to help you pull together the perfect design—email customerservice@howdymumco.com and we’ll walk you through your options.

Each piece is made-to-order in our Houston, Texas facility. Typical assembly time is 5–7 business days, but during peak homecoming season (early September through mid-October) please allow up to 10 business days before shipping. Shipping time depends on the rate you select at checkout.

Tip: If your homecoming event is October 1, we recommend ordering no later than September 10.

We ship nationwide via USPS, UPS, and FedEx. Shipping costs are calculated at checkout based on the speed and carrier you select. Once your order ships, you’ll receive an email confirmation with tracking information.

Once your package leaves our facility, you’ll receive a shipping confirmation email with tracking details. Please monitor your tracking directly with the carrier; we are unable to make changes or expedite delivery once an order has shipped.

Howdy Mum Co. is not responsible for packages once they are marked as delivered by the carrier. If your tracking shows a package was delivered but you haven’t received it, we recommend:

• Double-checking your shipping address
• Checking with neighbors or other members of your household
• Contacting the shipping carrier directly to file a claim (USPS, UPS, or FedEx)

Returns are accepted for non-sale, non-custom collection items within 7 days of customer receipt. The customer is responsible for return shipping.

Sale items are final sale. No returns or exchanges.

Customized designs: We offer a 50% refund within 7 days of customer receipt, less a $25 labor fee for assembly and disassembly. Shipping and handling are non-refundable unless due to manufacturer error or a shipping error on our part.

Please read our full return policy for additional details.

Include your order number and ensure your return is postmarked within 7 days of receiving your item. Merchandise must be unused, unworn, and in original condition. We recommend a trackable shipping service (UPS or FedEx) for items valued over $75.

Mail returns to:
Howdy Mum Co. – Returns & Exchanges
6925 Masters Road
Manvel, Texas 77578

Please read our full return policy for additional details.

Exchanges for equal or greater value are accepted for non-sale, non-custom collection items within 7 days of receipt. We do not issue store credit. Please include your order number and mail to the address above.

Please read our full return policy for additional details.

• Sale items
• Gift cards
• Items damaged through normal wear and tear
• Gift wrapping fees
• All shipping and handling charges

Please read our full return policy for additional details.

If your item was damaged in shipping, email us immediately at customerservice@howdymumco.com with photos. We’ll work quickly to make it right.

Email customerservice@howdymumco.com as soon as possible. If your order has not yet entered assembly, we can usually accommodate edits. Once an item is in production, changes may require additional fees or may no longer be possible.

Our mums and garters are built on a foundation of high-quality artificial chrysanthemums accented with premium ribbons, braids, trinkets, charms, boas, and other custom elements that reflect your school colors and personal style.

Store your mum or garter in a cool, dry place away from direct sunlight and moisture. Many families keep them in shadow boxes or on display hooks after homecoming to preserve them as keepsakes.

Absolutely! Our design team loves helping customers create pieces that capture their personality and school spirit. Email us at customerservice@howdymumco.com with details about your school, grade level, and event date, and we’ll guide you every step of the way.

No, our production facility is located in Houston, Texas, but we do not have a storefront. All orders are placed online and shipped directly to you.

Yes, we periodically partner with retailers and other mum makers for supplies, including our custom UV-printed acrylic trinkets. For details, email customerservice@howdymumco.com.

No. Discounts and promotional codes cannot be combined or “stacked.”

No. Discounts and promotions are valid only during the designated promotional period and cannot be applied to past orders.

You can review our full privacy policy and terms of service here. Howdy Mum Co. takes the safety and privacy of our customers very seriously.